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Refund for a duplicate charge

Opened 2 days ago · from Sarah Kim

Waiting on customer

Maya replied, and Sarah can read it from chat.

Private note Confirmed the double charge with billing.

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Refund for a duplicate charge

Waiting on team

Updated 2h ago

CSV export skips archived rows

Waiting on customer

Updated yesterday

Add a second billing contact

Done

Updated 3 days ago

Your team's notes stay with your team. Customers only see your updates.

Refund for a duplicate charge

Maya · to the customer

We found the double charge and started the refund.

Remy Private note

Stripe shows two captures 40 seconds apart. Refunded the second one.

Whoever picks it up next gets the whole story.

Sarah Kim

I was charged twice for September.

Sorry about that. I'm opening a ticket so billing can dig in.

Ticket created

Refund for a duplicate charge

Sarah Kim · linked to this chat

Waiting on team

When should a chat become a ticket?: When the answer needs digging or a follow-up later. The ticket stays linked to the original chat.
Can customers see ticket updates?: Yes. Signed-in customers can follow their tickets from the chat widget and get an email when you post an update.
Can my team leave private notes?: Yes. Notes stay with your team. Customers only see the updates you send them.

Start free and give the tricky ones a proper home.