Live chat for SaaS teams

Know who's asking, track the bugs, and keep your app fast.

Sarah Kim

Verified

Visitor

No email yet

Anonymous

Know who's asking

Every chat links to the right customer and account.

Sarah Kim

Custom data

"Let me check with engineering" gets an owner and a status.

Sarah Kim

I was charged twice for September.

Sorry about that. I'm opening a ticket so billing can dig in.

Ticket created

Refund for a duplicate charge

Sarah Kim · linked to this chat

Waiting on team

The script is about 15 KB, and the chat only loads when someone clicks.

Every page view

Loaded

The chat button

Your widget settings

When someone opens chat

Waiting

The chat window

The live connection

A visitor session, if analytics are on

Can Snoot tell which customer is signed in?: Yes. Your server signs a short-lived token with the customer's ID and any details you choose, and the widget passes it along.
Can Snoot track bugs that need more than one reply?: Yes. Turn the chat into a ticket, give it an owner, and your customer can follow it from chat.
Do I have to replace my support tools?: No. Snoot handles website chat and the inbox behind it. It isn't trying to be a full help desk.

It's free to start, and you can have it running in a few minutes.