Shared inbox for small teams

For when one person can't catch every chat anymore.

Inbox

3 open

Sarah Kim

now

Is there a real person here?

Maya

Thanks, that did the trick!

Jon

You're a lifesaver 🙏

Everyone sees the same inbox

Assign a chat and everyone sees it right away.

Jon Reyes

Open

Jon Reyes

Our invoice shows the wrong company name.

Maya assigned this to Remy

On it. I'll send a corrected copy in a few minutes.

Assigned to

Remy Everyone sees this change

Notes and history travel with the chat.

Sarah Kim

3 conversations · 1 note

Open

Does the Team plan include priority support?

now

Closed

Can I change the invoice email?

Closed

Is there an API for contacts?

1mo

Note from Maya

Evaluating Team for their support crew. Prefers email over calls.

Nudges start the chat where people usually get stuck.

Comparing plans?

Happy to help you pick. Ask us anything, there's a real person around.

Shows on /pricing · once per visitor

When does a small team need a shared inbox?: Once more than one person answers, or when a chat needs a clear owner and a clean handoff.
Do teammates see changes right away?: Yes. Assignments, snoozes, replies, and closes show up for everyone live.
Is Snoot a full help desk?: No, on purpose. Snoot covers website chat, a shared inbox, customer details, and tickets for longer questions. It skips the rest.

It's free to start, and you can have it running in a few minutes.